Anythink to implement new community engagement system

People-centric platform will streamline customer service

Staff report
Posted 11/5/19

Anythink plans to replace its library management and cataloguing system with a more holistic and people-centric system. According to a news release, Anythink will become one of the first libraries in …

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Anythink to implement new community engagement system

People-centric platform will streamline customer service

Posted

Anythink plans to replace its library management and cataloguing system with a more holistic and people-centric system.

According to a news release, Anythink will become one of the first libraries in the country to use OCLC Wise when the library district installs the new system in February. Developed by OCLC, a nonprofit global library cooperative, Wise is the first community engagement system for libraries, the release said.

“Wise represents a huge step forward in library software,” Anythink Director of Products and Technology Logan Macdonald said in a news release. “We are excited to work with OCLC on implementing this product for Anythink.”

The adoption of Wise is just one way that Anythink continues to focus on building community, a key element of its strategic plan, by connecting people with ideas and each other, the release said. Wise will offer Anythink customers a more personalized experience with added communications tools and a modern, intuitive interface to help customers engage with the library’s materials in a more robust way, the release said.

Additionally, Wise will help Anythink staff make informed and streamlined decisions about collection development, materials acquisition and distribution, library spaces, programming and, most importantly, community needs.

“The library as town square extends to our digital experience,” Anythink Director Pam Sandlian Smith said in the release. “We look forward to implementing software that provides our community with an opportunity for increased engagement.”

As one of the most internationally recognized library brands, the adoption of Wise is just one more example of how Anythink responds to community needs and continues its forward-thinking approach to library services - a history that also includes being the first library to move to a word-based categorization system, participatory programming, and cutting-edge services, the release said.

The library was awarded the 2010 National Medal for Library service, the 2011 John Cotton Dana Award for Outstanding Public Relations, the 2011 Library Journal Landmark Libraries award, and is a grantee of the Institute of Museum and Library Services and the John D. and Catherine T. MacArthur Foundation learning labs project.

While new to U.S. public libraries, Wise is used by more than 75 percent of public libraries in the Netherlands. More information about the implementation of Wise will follow in the coming months.

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